隱私政策
Privacy Policy
營運主體：濂創網路行銷有限公司
適用範圍與蒐集者
本政策適用於 Loop iOS／Android App、loop4.app 官網、loop.axioagent.app 服務及 Loop 工作空間子網域，說明濂創網路行銷有限公司如何處理資料。租戶自行蒐集的訪客資料，由租戶決定客服用途；我們依提供 Loop 服務的需要處理。
Scope and organization
This policy covers the Loop iOS and Android apps, loop4.app, loop.axioagent.app, and Loop workspace subdomains, and explains how 濂創網路行銷有限公司 processes data for Loop. Workspace operators determine the support purposes for visitor data they collect; we process it as needed to provide Loop.
資料種類與來源
資料來自註冊者、團隊成員、網站訪客及使用服務時的系統紀錄，包括姓名、Email、組織／網站資訊、登入與權限資料、對話、附件、FAQ、語言設定、用量及必要的連線與安全紀錄。請勿提供與客服無關的敏感資料。
Data and sources
Data comes from registrants, team members, visitors, and service logs. It includes names, email addresses, organization and website details, authentication and access data, conversations, attachments, FAQs, language preferences, usage, and necessary connection and security records. Avoid submitting sensitive information unrelated to support.
處理目的與方式
資料用於驗證身分、建立及管理工作空間、傳送客服訊息、提供已啟用的 AI／翻譯、計算方案用量、處理服務請求與防止濫用。採電子方式儲存及處理，僅於服務所需範圍提供給有權限的團隊成員、維運人員或受託服務商。
Purposes and processing
We use data to verify identity, manage workspaces, deliver support messages, provide enabled AI or translation, measure plan usage, handle requests, and prevent abuse. Data is stored and processed electronically and made available to authorized team members, operations personnel, and service providers as needed.
第三方與境外處理
Cloudflare 提供網站、流量防護及附件儲存服務。啟用 AI／翻譯時，相關訊息與必要上下文會送至設定的模型供應商；目前支援 Google Gemini 及其他可配置供應商。資料可能於臺灣及服務商營運地區處理，不保證僅存放於臺灣。模型供應商的保存與使用規則依實際服務及帳戶條款而定，不應假設一律不保存或不作模型改善。
Providers and international processing
Cloudflare provides website delivery, traffic protection, and attachment storage. Enabled AI or translation sends relevant messages and necessary context to the configured model provider; supported providers include Google Gemini and other configurable services. Data may be processed in Taiwan and provider operating regions, and is not guaranteed to remain solely in Taiwan. Provider retention and use depend on the actual service and account terms; do not assume all providers have zero retention or exclude model improvement.
保存與清理
帳戶與服務資料於提供服務所需期間保存。對話及附件適用已告知的方案清理與容量規則；未啟用的清理規則不表示資料已自動刪除。終止服務或提出刪除請求後，依身分確認、法律義務與安全處理需要辦理；備份及依法保留的紀錄可能不會同步立即刪除。
Retention and deletion
Account and service data is retained as needed to provide the service. Conversations and attachments follow disclosed plan cleanup and capacity rules; an inactive cleanup rule does not imply data was automatically deleted. After termination or a deletion request, we verify identity and address legal and security requirements. Backups and legally retained records may not be deleted immediately at the same time.
手機 App 與推播通知
登入 App 後，為提供客服通知，我們會處理推播 token、裝置識別碼、品牌／型號、作業系統平台、API 版本及 App 建置版本，並將裝置訂閱與登入帳戶關聯。推播透過 Google Firebase Cloud Messaging（FCM）傳送，Apple 裝置另透過 Apple Push Notification service（APNs）遞送。通知可能包含寄件者、訊息摘要、工作空間與對話識別資訊；裝置鎖定畫面的顯示由你的系統通知設定控制。你可在系統設定停用通知或隱藏預覽，不影響主動開啟 App 處理對話。登出時 App 會要求移除該裝置的推播訂閱；若無網路或請求失敗，請聯絡客服協助。
Mobile apps and push notifications
After sign-in, we process push tokens, device identifiers, device brand/model, operating-system platform, API version and app build to associate a notification subscription with your account. Notifications use Google Firebase Cloud Messaging (FCM) and, on Apple devices, Apple Push Notification service (APNs). Payloads may include sender information, message previews and workspace/conversation identifiers. Lock-screen visibility is controlled by your device settings. You can disable notifications or previews and continue using the app. On logout the app requests removal of its push subscription; contact support if this cannot complete because of connectivity or an error.
手機權限、本機資料與診斷
你選擇傳送附件時，App 會使用你選取的照片、影片或文件；錄音需要麥克風權限。拍照使用相機或系統相機介面，並依平台要求權限。拒絕權限時，相關拍照、選取或錄音功能可能無法使用，但仍可使用文字客服。App 會在裝置保存登入狀態、設定、對話快取、草稿、附件暫存與最近搜尋，方便恢復操作。登出會重設帳戶狀態並清除登入 Cookie 與最近搜尋，部分偏好仍保留；解除安裝或系統清除 App 資料可移除本機資料，但不等於刪除伺服器資料。啟用 Sentry 錯誤回報的正式版本可能傳送錯誤與效能診斷，以及使用者 ID、姓名、Email、工作空間、角色與服務網址，供排查問題；是否傳送取決於該版本的實際設定。
Permissions, local storage and diagnostics
Attachments use the photos, videos or documents you select. Voice recording requires microphone permission. Taking a photo uses a camera permission or the system camera interface depending on the platform. Denying permission may disable that feature, while text messaging remains available. The app stores sign-in state, preferences, cached conversations, drafts, temporary attachments and recent searches on your device. Logout resets account state and clears the sign-in cookie and recent searches; some preferences remain. Uninstalling or clearing app data removes local data, not server records. Release builds configured for Sentry may send error and performance diagnostics together with user ID, name, email, workspace, role and service URL for troubleshooting; transmission depends on the build configuration.
帳戶及工作空間刪除
刪除 App 或登出不會刪除帳戶。可透過Loop 支援頁提出個人帳戶、資料存取或刪除請求；請提供註冊 Email 及工作空間網址，不要提供密碼或驗證碼。我們會驗證身分，區分個人帳戶、工作空間成員資格及工作空間資料。具權限的管理員可在後台帳戶設定使用工作空間刪除功能（如已啟用）；系統會先停用／軟刪除，再依保存與清理程序處理資料及附件。前台無法還原不代表底層資料立即全數消失。其他團隊成員共用的客服紀錄、法定保存資料及備份，會依權限、適用義務及保存週期另行處理。
Account and workspace deletion
Uninstalling or signing out does not delete your account. Request personal-account deletion, data access or deletion through Loop support, including your registered email and workspace URL, but never a password or verification code. We verify identity and distinguish personal accounts, workspace memberships and shared workspace data. Authorized administrators can use workspace deletion in account settings where enabled. The service first disables/soft-deletes the workspace, then processes records and attachments under retention and cleanup procedures. Lack of a user-facing restore option does not mean every underlying copy is erased immediately. Shared support records, legally retained data and backups are handled according to permissions, obligations and retention cycles.
你的權利與聯絡方式
你可透過 Loop 支援頁的官網客服，向濂創網路行銷有限公司請求查詢、閱覽、複製、更正、停止蒐集／處理／利用或刪除個人資料。我們可能需要合理的身分驗證；涉及租戶訪客資料時，會協助與對應租戶處理。拒絕提供必要的 Email 或驗證資料，將無法完成註冊或部分服務。
Rights and contact
Contact 濂創網路行銷有限公司 through support at loop4.app to request access, copies, correction, cessation of collection, processing or use, or deletion. Reasonable identity verification may be required. For workspace visitor data, we help coordinate with the relevant workspace operator. Without required email or verification information, registration or some services cannot be provided.
網站分析與廣告成效追蹤
官網載入時會啟用 Google Analytics 4 與 Meta Pixel，評估瀏覽及註冊入口互動。Google 與 Meta 可能透過 Cookie 或類似技術處理 IP 位址、瀏覽器與裝置、頁面網址及互動資訊，用於網站分析與廣告成效衡量。此官網追蹤不包含客服對話、密碼或 Email 驗證連結。你可透過瀏覽器的 Cookie 與追蹤防護設定限制相關收集。
Analytics and advertising measurement
The marketing homepage loads Google Analytics 4 and Meta Pixel to measure visits and signup-link interactions. Google and Meta may use cookies or similar technologies to process IP addresses, browser and device information, page URLs and interactions for analytics and advertising measurement. This tracking excludes support conversations, passwords and email verification links. Browser cookie and tracking-protection settings can limit collection.
瀏覽器儲存與政策更新
服務使用登入、語言及聊天識別所需的瀏覽器儲存技術。官網分析與廣告追蹤另於上節說明。重大政策變更將透過網站或帳戶聯絡方式通知。
Browser storage and updates
The service uses browser storage needed for login, language, and chat identification. Marketing analytics and advertising tracking are described above. Material policy updates will be communicated through the website or account contact channels.