Prioritize the conversations that matter
Use assigned and unassigned queues, priority and waiting time to see what still needs attention.
Open full screenshot ↗CONVERSATIONS · COLLABORATION · MOBILE
Customer conversations.
Nothing overlooked.
Who is waiting? What comes first? Who owns the next step? Loop brings conversations, tasks and handoffs together so your team can spend less time catching up and more time helping.
Free signup is open · AI activation is provided separately
Team workspaceAll conversations
LINE · MiaWhere can I check the status of my order?
Instagram · AlexA question about delivery
Email · SamThanks, all sorted!
MMiaAssigned
Where can I check the status of my order?
Loop AI
Hi! Sign in and open “My orders” to see the latest status.
I need to change my delivery address. Could a person help?
↳ A human support agent has taken over
Of course. I’ll help you check your order and delivery status.
Reply to this conversation…
At your desk. On the go.Web · iOS · Android
No need for customers to repeat themselves.
No need for your team to start from scratch.
A CLEARER WORKDAY
Open Loop. Know what needs you.
Move from the queue to a reply and on to a handoff, with the context your team needs in one conversation.
Open full screenshot ↗Hand off without starting over
Keep customer replies separate from private notes. Leave confirmed details and next steps for your teammates.
Open full screenshot ↗Keep up with replies and mentions
Find conversation updates and teammate mentions in one place, then return to the conversation to follow up.
Open full screenshot ↗iOS AppAndroid App
Loop offers iOS and Android apps for conversations, customer replies and team updates on the go. Store download details will be announced separately; the screens shown are app demos.
AI + YOUR TEAMAI for repeat questions.
AI for repeat questions.
Your team for the rest.
Answer common questions using your FAQ. When a person is needed, your team continues in the same conversation.
- Knowledge: organize product, delivery and service answers.
- Translation: help your team understand and reply, with originals preserved.
- Usage: review AI allowances and purchased credits in billing.
AI and translation require activation and are subject to plan allowances. People remain responsible for case decisions and billing actions.
J
JamieWebsite visitor
AssignedWhere can I check the status of my order?
✦ Nancy · AI
Hi! Sign in and open “My orders” to see the latest status.
I need to change my delivery address. Could a person help?
↳ A human support agent has taken over
A Alex · Support
Of course. I’ll help you check your order and delivery status.
Reply to this conversation…
↗
Keep the context. Keep talking.One conversation, shared by AI and your team.
MULTILINGUAL SUPPORT
Their language. Your familiar workflow.
Translate incoming messages for your agents, then translate replies for the customer. Keep originals available for context and handoffs.
Activate translation and configure languages first. Monthly translation allowances apply. Review names, amounts and important commitments before sending.Chinese–English example
Customer: When will my order arrive?
Agent reads: 我的訂單什麼時候會送達？
Agent replies: 預計週五送達。
Translated reply: Your order is expected to arrive on Friday.
Connect where your customers are.
These 9 channel types are available for setup. Connect the required service account or credentials to create an inbox.
Website chat
Embed chat so visitors can ask questions on your website.
Connect WhatsApp Business messaging.
SMS
Connect text messaging through Twilio or Bandwidth.
Handle messages from your support mailbox.
Custom API channel
Connect your own system through the API.
Telegram
Connect a Telegram bot using its Bot Token.
LINE
Connect a LINE Messaging API channel.
Facebook Messenger
Connect Facebook Page messages and respond to customer inquiries.
Instagram Direct
Connect an Instagram professional account to manage customer messages.
Free, Team and Business can use these available channel types within their inbox limits. Third-party service fees or approval may apply.
Built around everyday support.
Online stores & brands
Keep product questions, delivery follow-ups and after-sales conversations together.
Service teams
Assign an owner and leave private notes so your next teammate knows what has already been done.
Small teams
Start free with two agent seats and up to three inboxes. Compare and upgrade plans as your team grows.
01 / THE FLOW
Three steps to organized support.
Create your workspace
Sign up and verify your email, set up a workspace and invite your teammates.
Connect an inbox
Add the chat widget to your website or configure a supported channel. Each channel requires its own authorization and setup.
Reply and collaborate
Review conversations, assign an owner and add handoff notes. Set up your knowledge base and activate AI when needed.
02 / COMPARE PLANS
Start free. Grow with your team.
Compare seats, inboxes and monthly allowances. All plans support available channels; each channel requires setup.
Loop Free
For small teams getting started
NT$0/ month
2 agent seats · 3 inboxes
Sign up free ↗Loop Team
For teams that share support work
NT$330/ month
5 agent seats · 5 inboxes
Log in to upgrade ↗Loop Business
For larger teams managing more inboxes
NT$1,999/ month
Unlimited agent seats · Up to 20 inboxes
Log in to upgrade ↗This changes the price preview only. Checkout currency and payment method follow your saved billing country: ECPay for Taiwan, PayPal elsewhere.
| Features & allowances | Free | Team | Business |
|---|---|---|---|
| Agent seats | 2 | 5 | Unlimited |
| Inboxes | 3 | 5 | 20 |
| Teams | — | 2 | Unlimited |
| Successful AI replies / month | 100 | 500 | 1,500 |
| Support translations / month | 50 | 300 | 1,000 |
| Channel types | All supported channels | All supported channels | All supported channels |
Free: up to 20,000 FAQ characters, 5 MB per attachment and 200 MB total storage. Automatic cleanup is not currently enabled. Once enabled, conversations will be cleaned up 90 days after resolution; open conversations will be retained. We will notify you before activation.
AI and translation require activation. Listed allowances are monthly; purchased credits are separate. Pending invitations also use agent seats.
Paid plans renew monthly; you can cancel renewal in billing. New users can create a free workspace first, then upgrade under Plans & Billing.
14-day money-back guarantee on your first subscription · Request a full refund to your original payment method within 14 days of your first successful subscription payment. Available once per workspace owner account across all workspaces; deleting or recreating a workspace does not reset eligibility. Renewals, upgrades and separately purchased credit packs are excluded. Refund terms · Request a refund
A few things before you start.
Do I need to replace my website?
No. Add Loop using an embed snippet. Your team handles conversations in a separate support workspace.
Does AI replace my support team?
Loop is designed for AI and people to work together. AI helps with common questions; individual cases, decisions, and account actions stay with people.
Can I sign up now?
Yes. Request a verification email, then set up your workspace and password. Existing users use their current password. AI activation is provided separately.
Your next good conversation
starts here.
Sign up free ↗ The chat test environment is being prepared.
Explore Loop in detail
Product guides, practical examples and answers to common questions.