Who is Loop for?
Loop is designed for ecommerce businesses, brands, service teams and small businesses that share customer support work. Start with a free workspace, then choose a plan based on seats, inboxes and usage.
How do Free, Team and Business differ?
Free includes 2 agent seats and 3 inboxes, without team groups. Team includes 5 seats, 5 inboxes and 2 teams. Business has 20 inboxes with unlimited seats and teams. Pending invitations also use seats.
What are the AI and translation allowances?
Free / Team / Business include 100 / 500 / 1,500 successful AI replies and 50 / 300 / 1,000 support translations per month. Both features require activation. Purchased credits are separate.
What are the monthly prices and currencies?
For Taiwan billing: Free is free, Team is NT$330/month and Business NT$1,999/month. Outside Taiwan: Free is free, Team US$10/month and Business US$59/month. Checkout follows the saved billing country; the website currency selector is a preview only.
How do payments and renewals work?
Taiwan billing uses ECPay; other billing countries use PayPal. Paid plans renew monthly, with renewal management in billing. Refer to checkout and the subscription status in your account.
Can I refund my first subscription?
Request a full refund to your original payment method within 14 days of your first successful subscription payment. Available once per workspace owner account across all workspaces; deleting or recreating a workspace does not reset eligibility. Renewals, upgrades and separately purchased credit packs are excluded. Email support@loop4.app from your account email within the deadline with your workspace name and order reference. Eligibility is based on receipt of your request. Full terms: https://loop4.app/terms/#refund.
Is Free limited to website chat?
No. Free can use any currently supported channel type within its 3-inbox limit. Each channel requires its own connection setup.
Do I need to rebuild my website?
No. Add the website chat embed to your existing site. Your team manages conversations in a separate Loop workspace.
Are there mobile apps?
Loop offers iOS and Android app interfaces for conversations, replies and team updates. Store download details will be announced separately. Website screenshots use demo data and do not indicate a public store release.
What are the Free data limits?
Free allows up to 20,000 FAQ characters, 5 MB per attachment and 200 MB total storage. Resolved conversations are cleaned up after 90 days; open conversations are retained. Cleanup follows activation settings.
How do I get started or get help?
Choose free signup, verify your email, create a workspace, connect an inbox and invite your teammates. AI and translation require separate activation. Contact support@loop4.app for help.