What can AI help with?
Product information, delivery methods and service procedures covered by your FAQ are suitable starting points. Refund approvals, account problems and case-specific decisions should remain with people.
How do I get started?
Create a workspace, connect an inbox and prepare your FAQ content. Contact support to confirm AI activation. Test both common questions and human-handoff scenarios before using it with customers.
Example
Demo: a customer asks where to check an order. AI explains the steps from your FAQ. When the customer asks to change a delivery address, an agent continues in the same conversation. This does not mean AI has accessed or modified an ecommerce order.
Allowances and limits
Free, Team and Business include 100, 500 and 1,500 successful AI replies per month respectively, after activation. Purchased credits are separate from plan allowances. Human support can continue when AI allowances run out.
Does AI replace agents?
AI is not an unchecked decision-maker. Keep knowledge current and have your team verify important amounts, policies and commitments. Route uncertain or case-specific work to people.